Faculty of Management and Commerce

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http://hdl.handle.net/20.500.11837/195
The Faculty of Management and Commerce collection in DSpace at the University of Fort Hare provides access to the scholarly and research outputs of staff and students. This collection includes research publications, conference papers, and examination question papers. The Faculty is dedicated to developing knowledge and skills in the fields of management, economics, business, accounting, finance, administration, and entrepreneurship, equipping graduates to play a leading role in both the public and private sectors. Teaching and research within the Faculty address critical issues such as economic development, business innovation, ethical leadership, corporate governance, and sustainable entrepreneurship, with a focus on the African and global contexts. By preserving and disseminating these resources, the collection supports teaching, learning, and research, while contributing to the advancement of knowledge and practice in commerce, management, and economic transformation.

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    A cloud computing adoption framework for financial service institutions in South Africa
    (University of Fort Hare, 2015-12) Introna, Nicolette
    Financial service providers in South Africa are failing to leverage the benefits that cloud computing could contribute to their business and clients. The primary objectives of cloud computing include reducing overall Information Technology (IT) service costs and processing time whilst increasing process throughput, reliability, availability and flexibility. However, despite these advantages, both strategically and operationally, there is still a relatively slow adoption rate. This can be attributed to the potential pitfalls of the technology such as security concerns, failure downtime resulting from server maintenance or unforeseen outages, implementation complexity and compatibility issues. Very few migration readiness assessment strategies exist, and those that do exist are focused at a much higher level of abstraction.
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    A Comparative analysis of the determinants and behavior of investment demand between South Africa and Zimbabwe
    (University of Fort Hare, 2007) Malumisa, Sambulo
    The study investigates the determinants of private investment in South Africa and Zimbabwe employing annual data over the period 1980-2006. The focus is on Gross Domestic Product (GDP), Government Debt, Inflation, and interest rate policies. The data is subjected to stationarity and co integration tests, applied Vector Autoregressive and error correction models to estimate long- and short-run coefficients. The results suggest that GDP for both countries has a positive effect on private investment over the period of study. Government debt has a crowding out effect on private investment for Zimbabwe, for South Africa the effect is insignificant. Inflation for both countries negatively affects private investment. An interesting results supported data for developing countries is the positive relationship between interest rates and private investment.
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    A comparative study of the marginalisation and exclusionary effects on internally displaced persons (idps) in the diverse forms of internal displacement in Zimbabwe
    (University of Fort Hare, 2024-11-30) Sikuka, Alois Neza
    Globally, states are expected to recognise and offer assistance to all its citizens including those internally displaced without any form of discrimination and segregation. In Zimbabwe, literature on internal displacement points to the state as being responsible for the IDPs, but at the same time is also responsible for ameliorating internally displaced person’s effects. Subsequently, political recognition of the internally displaced individuals by the state builds restoration of sustainable livelihoods and capabilities of the displaced populations. Using an inductive method approach and drawing on capabilities, entitlement and sustainable livelihood approaches, the study investigates the marginalisation of internally displaced individuals in Zimbabwe and exclusionary effects on them with a comparative analysis of the three provinces. Data were collected from the internally displaced individuals, authorities, host communities and development partners. Content examination was applied to analyse qualitative data, supplemented with descriptive analyses of statistics assembled in this study. The research revealed massive marginalisation and exclusion of internally displaced groups in the three provinces under research in Zimbabwe. The non-recognition and exclusion IDPs point to the failure of the state to apply social justice, promotion and protection of human rights, constitutionality, of the IDPs. Furthermore, the study exposed a power struggle between the state and the development partners resulting in vulnerability of the internally displaced groups thereby reducing their capabilities to their entitlements to achieve durable solutions. Another significant observation of the study was the lack of possession of legal documents such as identification cards destroyed during the displacement cycle. In addition, lack of security of tenure has negatively affected accessing the basic social, economic, political and environmental services to enhance livelihoods and sustainable integration for the internally displaced individuals. The main conclusion reached in the study is that IDPs in Zimbabwe have not been recognised and are usually deprived of their human rights, capabilities, entitlements, human capital and livelihoods. Therefore, in order to recognise, protect and offer assistance to the IDPs, the international community through its various mandated instruments should act and ensure viable, integration interventions for internally displaced individuals are implemented by the state. This will in the long run promote sustainable integration, and improve livelihoods for the marginalized IDPs in Zimbabwe. The study posits that sustainable attainment of durable solutions for internally displaced persons depends on the functionality of the study`s three recognition, empirical and exclusion dilemmas linking with concepts of capabilities, livelihoods and entitlements.
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    A Comparison of Open Source Native XML Database Products
    (University of Fort Hare, 2005-12) Mabanza, Ntima
    Since the advent of XML technology, one of the areas where it has made its mark is in data interchange between applications or businesses. As a result, there has been an increase in the number of XML documents generated from business transactions. Consequently, there is considerable work being done in the database research community with the aim to develop software to effectively process and manage XML documents. Open Source Native XML database systems are one example of a new generation of database technologies developed to address this issue. The decision to adopt these technologies can be based on several factors depending on the user's needs.
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    A consequence management model for local government in South Africa
    (University of Fort Hare, 2024-11) Lungisa, Sithenkosi; Nzewi, O I; Olutuase, S
    In the quest to execute their constitutional mandate to provide and render services to citizens and communities, South African municipalities are required to attain and achieve financial accountability. Achieving and attaining standards of good financial governance has been a mammoth task for most municipalities in South Africa. The challenge has been attributed to financial mismanagement, funds misappropriation and the incapacity to execute legislative frameworks. Municipalities have been unable to take stringent actions against officials/ operatives who transgress law and misuse municipal financial resources. Consequently, present study explores the meaning and practices of Consequence Management to determine possible strategies and measures to enforce the practice of good financial governance within municipalities. Buffalo City Metropolitan Municipality (BCMM) was selected as context; the sample consisted of employees from Budget and Treasury, Corporate Services and Infrastructure and Town Planning; Political Structures which comprise of (Council, Mayoral Committees, the Portfolio Committees and Municipal Public Accounts Committee). COSO Enterprise Risk Management Framework 2017 (ERM), Reinforcement Theory (RT), and Contingency Theory of Ethics (CTE) were adopted to frame Consequence Management. The adoption necessitated a two-phased Sequential Explanatory Mixed Method (SEMM), supported by pragmatism philosophy application. An exploratory case study design permitted this research to examine multiple aspects as it relates to practices of Consequence Management in the South African local government system. In the quantitative phase, questionnaire data sourced from 223 municipal employees was analysed using Structural Equation Modelling (SEM) through the AMOS (version 29) to identify critical elements that describe Consequence Management. Analysis was followed by the qualitative phase where 13 interview transcripts were selected from the sample of quantitative phase. The qualitative data was generated by transcribing into text audio clips and were analysed with content analysis through python (Version 3.12), to understand the quantitative phase results. Findings of this study shed light and revealed that while Consequence Management exists in municipalities, it is presented neither without structure, nor a willingness to implement its very basic components from risk management to employee performance management. Municipalities seem to be subsumed with political tensions where the pull between political structures and administrative process mostly favours politically designed motives and not administrative-due processes. As a response to the narrated debilitating state of municipal financial governance – present study presumably contributes by providing a consequence management model to enhance the ability of municipalities to ensure effective and efficient implementation of regulatory frameworks.
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    A Critical Assessment of Public Private Partnerships as a Viable and Appropriate Institutional Model for the Provision of Water Services in Queenstown
    (University of Fort Hare, 2007-01) Mengezeleli, Sipho
    Since the first democratic local government, one of the biggest challenges of municipalities in South Africa has been to ensure that local government is transformed to reflect a developmental character that provides efficient and equitable services to all communities. Mobilising resources and building appropriate institutional capacity have become critical for successful implementation of local economic development initiatives and the provision of services.
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    A Critical Assessment of Twinning in the Department of Agriculture, Eastern Cape Province (1996-2005)
    (University of Fort Hare, 2008-04) Lwanga-Inga, Ivan
    The Department of Agriculture in the Province of the Eastern Cape has twinned with a number of countries since 1996, the latest being Spain in 2005. There is a total absence of how twinning and the projects therein has performed thus far. Without this sort of information, it is impossible to determine the usefulness of such programmes within the department.
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    A critical evaluation of the administrative architecture for nongovernmental organisations and their role in allievating poverty in Zimbabwe: The case of Mwenezi district municipality.
    (University of Fort Hare, 2014-11) Shava, Elvin
    The study set out to evaluate the administrative architecture for Non-Governmental Organisations (NGOs) and their role in alleviating poverty in some vulnerable communities in Zimbabwe. The study evaluated the institutional or organisational structures of NGOs such as capacity building, accountability, strategic planning and transparency and monitoring and evaluation structures among others, to see if they are able to alleviate poverty in rural areas. Five NGOs: Plan International, CARE, Christian Care, Aquaculture Zimbabwe and Mwenezi Development Training Centre operating in Mwenezi District were chosen as ideal case studies due to their roles in alleviating poverty in the district. The study adopted a qualitative approach whereby interview schedules and secondary analysis were used to collect data. The main purpose of conducting semi-structured interviews was to get an in-depth inquiry on the nature and administrative structures of NGOs. As a result, NGO field officers and programme managers were interviewed as key informants since they possess intimate knowledge on how their respected organisations operated in rural areas. Findings from the study were categorised into themes which flow according to research questions. The results indicated that NGOs face critical challenges in trying to revamp their administrative structures. There was lack of capacity building, poor governance, and lack of financial sustainability, corruption, lack of monitoring and evaluation officers which inhibit effective service provision in rural communities.
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    A critical evaluation of the role of community development workers (CDWs) in enhancing service delivery in local government: A case of Baffalo Metropolitan Municipality.
    (University if Fort Hare, 2013-01) Ndudula, Nosisa
    The introduction of Community Development Workers (CDWs) by the government into the service delivery chain without proper consultation with the relevant stakeholders has created many problems and challenges at the local sphere of government. The Community Development Workers Programme (CDWP) was launched without a proper institutional framework arrangement to cater for CDWs at the municipal level. Worse more the CDWs were deployed to operate at ward level without consultation and deliberation with inter alia the Department of Local Government and Traditional Affairs, municipalities, ward committees and councillors.
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    A decent work-needs-professional development model: A case of rural teachers at Raymond Mhlaba Local Municipality in the Eastern Cape Province of South Africa
    (University of Fort Hare, 2024-11) Dlaza, Zikhona; Chinyamurindi, W.T.; Chudzikowski, K.
    This study aims to test a decent work, needs-professional development model of rural teachers to determine the effect of decent work on teacher professional development. Specifically, the study explores the role of need satisfaction (i.e., survival, social contribution, and self-determination) in the relationship between decent work and rural teacher’s professional development. Rural teachers face distinct challenges that are unique to their environment. These challenges stem from several sources linked to impoverishment, lack of resources, isolation, and overcrowded classrooms. Subsequently, this determines the degree to which teachers participate in professional development activities that impact the provision of quality education. Therefore, this study seeks to understand how improving work conditions (decent work) can influence teachers' professional growth in these settings. Data was collected through a self-administered questionnaire from a sample of 330 rural teachers in Raymond Mhlaba Municipality, located in the Eastern Cape Province of South Africa. The study analysed the data using structural equation modelling (SEM). The results of the SEM indicated that decent work has a positive but non-significant effect on teacher professional development. Moreover, decent work positively and significantly predicted the needs satisfaction of rural teachers. Survival need satisfaction mediated the effect of decent work on rural teachers' professional development, while social contribution and self-determination need satisfaction had no significant mediating effect. The findings of this study suggest that the more the rural teachers perceive their work as decent and feel that their survival needs are fulfilled, the more they participate in teacher professional development activities. Furthermore, the study extends the literature on the antecedents of teacher professional development, and the results can offer some implications. Specifically, it can guide policymakers in developing targeted interventions to address the specific challenges that rural teachers face and impact their access to professional development programmes. Practitioners and educational stakeholders can use the study’s findings to advocate for the work conditions that fulfil the needs of rural teachers as a strategy to enhance teaching practices and career development prospects. In the epilogue, this study is critical because it highlights the importance of addressing decent work conditions that fulfil the needs of rural teachers as a strategy to enhance their professional development.
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    A framework for cyber safety awareness amongst first-year students in the Eastern Cape, South Africa
    (University of Fort Hare, 2025-05) Makazhe, Everjoy C; Piderit, R; Mamba, M; Chindenga, E
    Technology has impacted every part of our daily lives and supports different activities ranging from communications, games, trade and commerce. Students also benefit from social networks, enabling quicker access to information and communication. The outbreak of Covid-19 resulted in a transition from traditional learning to online learning. However, the online learning environment brought a surge in cyber hazards, threats and assaults. In light of this, a cyber safety framework for first-year university students in the Eastern Cape of South Africa was required. The pragmatism research paradigm influenced the study, resulting in a quantitative research design selection. Online surveys created on the Survey Monkey platform were used to collect data. Several closed-ended questions used a Likert scale with a score of four (4). Microsoft Excel and the Statistical Package for Social Sciences (SPSS) were used for data analysis and display. Experts then reviewed the proposed framework in the field to evaluate its suitability for the higher education context. The feedback was incorporated into the final framework proposed by this study. The study's results revealed that university students' main online risks were cyber bullying, phishing scams, identity fraud, invitations to pornography and sexting. The more time the students spend online, the more online risks they face. The study's findings further showed that the level of cyber security knowledge leads to cyber safety awareness among first-year students in Eastern Cape. Research findings indicated that there are mixed cyber security attitudes, which affect cyber safety awareness. The factors required to develop the framework include attitude, risk, time, awareness and knowledge capacitation. Based on the study's findings, future research can use a sequential mixed methods approach to determine the views of key informants from universities, service providers and even parents on the different measures they provide to ensure cyber safety.
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    A Qualitative Study of the Problems Experienced by Black Career Women in the Border Region
    (University of Fort Hare, 1993-02) Sishuba, Nandipha Megan
    Black women in South Africa are exposed to double discrimination, because they are both black and women. However, very little is known about the black career woman, particularly the problems she experiences, her strengths which make her to move upwards on the occupational ladder despite her problems. This investigation explored these issues within a qualitative research paradigm, using a phenomenological approach. Ten black career women in the Border region were interviewed using a semi-structured interview to elicit responses about the problems they experience as black career women. Existing research on career women has tended to concentrate on white career women and there is also a lack of qualitative research in this area.
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    A Review of thr Employee Assistance Programme (EAP) in the Eastern Cape Region of the Pepublic of South Africa Between the Years 2000-2005. (A Case Study of the Department of Agriculture)
    (University of Fort Hare, 2007-11) Musoke, Aloyisuis Kayonga
    The main objective of the research was to review the implementation of the Employee Assistance Programme (EAP) In the Department of Agriculture of the Eastern Cape Province. According to the Public Service Regulations, the government has a duty and responsibility to deliver services to all its citizens. It however follows that the level of service delivery that such citizens has an irrevocable right to depends a lot on the maintenance of a healthy civil service workforce.
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    A situational awareness framework for mitigating health misinformation: A case for the COVID-19 vaccine
    (University of Fort Hare, 2025-04) Manene, Sivile; Cilliers, Liezel
    The rapid increase in social media usage during the COVID-19 pandemic created an environment for the rapid dissemination of health misinformation, contributing to public confusion and mistrust in health authorities. During the initial stages of the COVID-19 pandemic, the World Health Organization adopted the term 'infodemic' to describe the widespread dissemination of both accurate and incorrect health information, highlighting its impact on vaccine acceptance and public health outcomes. This study, therefore, aimed to develop a situational awareness framework to mitigate health misinformation on social media. This research explores how a situational awareness framework could mitigate the impact of health misinformation about the COVID-19 vaccine on social media users. The objectives were to determine how misinformation contributed to vaccine hesitancy, investigate existing strategies for combating misinformation on social media, and examine how situational awareness could help users identify and manage health-related misinformation. By addressing these areas, this study developed insights into enhancing public health communication and reducing the influence of information disorder. This study adopted a quantitative research approach grounded in a positivist philosophy. A survey questionnaire was used to collect data from a sample of 214 participants aged 18 to 35, selected through a non-probability convenience sampling technique. The questionnaire was distributed online, targeting young adult social media users. The data was analysed using SPSS and SmartPLS 4.0. Structural Equation Modelling (SEM) with regression coefficients was applied to test the relationships between the scales and underlying variables. The results indicate that Perceived Susceptibility (PSU) (β = 0.189, p = 0.010), Perceived Severity (PSEV) (β = 0.288, p = 0.001), Health Motivation (HM) (β = 0.462, p = 0.000), Perceived Benefits (PBE) (β = 0.221, p = 0.020), and Cue to Action (CA) (β = 0.281, p = 0.000) significantly influenced Behavioural Intent (BI) to address COVID-19 vaccine misinformation. Self-efficacy (PSE) (β = -0.251, p = 0.008) had a negative effect, while Perceived Barriers (PBA) (β = -0.028, p = 0.647) did not significantly affect BI. This study developed a situational awareness framework to mitigate COVID-19 vaccine misinformation on social media. The findings reveal that perceived susceptibility, severity, health motivation, benefits, and cues to action significantly influence users' intention to address misinformation, while perceived barriers do not. The framework offers practical insights for public health authorities and social media platforms to enhance communication and real-time monitoring. Future research should expand its scope and validate its effectiveness across diverse contexts.
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    Absorptive capacity and information technology adoption strategies in Kenyan SMEs
    (University of Fort Hare, 2013) Ndiege, Joshua Rumo Arongo; Herselman, Marlien E; Flowerday, Stephen V
    Although Small and Medium Enterprises (SMEs), arguably, make up a significant part of economic development in many countries, these enterprises have continued to face challenges especially in developing countries like Kenya. With Information Technology (IT) being considered a critical component of the survival of SMEs, many are striving to invest in it. However, a number of these SMEs are still far from realising the full potential of their IT investments. In today‟s challenging and dynamic business environment, SMEs need to leverage both internal and external knowledge, exploit it to help improve and maintain their competitiveness, and consequently, their survival. This study has endeavoured to address the IT adoption strategy challenges experienced by SMEs in Kenya and other developing countries, as these have been largely flawed. The study has explored on the way in which these enterprises can build strong Absorptive Capacities (AC) and exploit these to improve their IT adoption processes through a model of AC. To achieve this, a qualitative, interpretive case study research approach was employed in this study. The findings of this study suggest that although AC plays a critical role in the performance of SMEs in Kenya, many of these enterprises have low levels of AC. It also became clear that all the SMEs that participated in the study had not attained maturity in their IT adoption process. However, SMEs that exhibited strong AC employed the use of more superior IT adoption processes than did their counterparts with low levels of AC. From the results of this study an IT Adoption Strategy Improvement Model (ITASIM) has been developed to help SMEs improve their IT adoption strategies. The model focuses on improving SMEs‟ AC and injecting these alongside the elements of a good strategy in the SMEs‟ IT adoption process. Furthermore, in order to help in the effective implementation of ITASIM, implementation guidelines have been developed.
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    Adapting to climate change to achieve household food security: A case study of small-scale farmers at Dzindi smallholder irrigation scheme in the Limpopo Province of South Africa.
    (University of Fort Hare, 2012) Chigavazira, Blessing Munyaradzi
    This dissertation explored adaptation mechanisms and adaptation options employed by rural small-scale farmers at Dzindi Irrigation Scheme to achieve food security in the midst of climate change as well as reflecting on the role of the state in building capacity of rural small-scale farmers to adapt to climate change. The study employed qualitative research techniques and data was obtained through semi-structured interviews with 40 small-scale farmers at Dzindi smallholder irrigation scheme.Irrigation control, high yielding crop varieties (HYVs), drought resistant crop varieties, drip irrigation are among a host of adaptation strategies successfully employed by farmers at Dzindi. These strategies have been effective in giving the farmers a lifeline in terms of household food supply and income.However, lack of funding, modern infrastructure and equipment has hampered adaptation efforts at the scheme. This has been compounded by lack of support from the Government. Government seemingly has not done enough to capacitate and assist famers to adapt to climate change.
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    Adopting employer-drive human resource development as a strategy in bridging the skills gap in South Africa
    (University of Fort Hare, 2010-11-02) Samuel, Michael Olurunjuwon
    Skills shortage has been generally and consistently identified as the single most important constraint to accelerated and sustainable economic growth in South Africa. The government is targeting an annual economic growth rate of 7%, but economic analysts and experts have predicted that government may not be able to achieve this objective unless there is a remarkable transformation of the skills profile presently obtainable in the country's labour market. This has necessitated a growing concern that a skill crisis was becoming a 'binding constraint' on development, prompting new government · interventions prioritising ways to address skills shortages and mismatches.
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    Adopting employer-driven human resource development as a strategy in bridging the skills gap in South Africa
    (University of Fort Hare, 2010) Samuel, Michael Olorunjuwon
    Skills shortage has been generally and consistently identified as the single most important constraint to accelerated and sustainable economic growth in South Africa. The government is targeting an annual economic growth rate of 7%, but economic analysts and experts have predicted that government may not be able to achieve this objective unless there is a remarkable transformation of the skills profile presently obtainable in the country’s labour market. This has necessitated a growing concern that a skill crisis was becoming a ‘binding constraints’ on development, prompting new government interventions prioritising ways to address skills shortages and mismatches. The primary objective of this study therefore was to conduct an empirical study in order to determine the contribution of employers and the Sector Education and Training Authorities (SETAs) towards employee training and development. In addition, the study evaluated the impact of affirmative action policy as it affects the shortage and turnover of highly-skilled South Africans. Equally central to this study was the need to establish the degree of misalignment between the skills that are being produced locally by the Higher Education and Training institutions on the one hand, and those skills that are needed for continuous economic growth in the country on the other hand. In order to achieve these objectives, 160 organisations, both in the public and private sectors of the economy were surveyed. A questionnaire, measured on a five-point Likert scale, and also containing some ordinal questions was used to collect primary data from respondents (Training and Development Managers). The data collected was analysed using various statistical methods in order to arrive at a meaningful interpretation and conclusions. The major findings of the study presented evidence of employees’ participation in various training programmes provided by employers and SETAs. However, these training programmes were not conducted within the context of the National Qualifications Framework band. This failure makes certification and national recognition of such training and development outcomes to be difficult. The study further finds that employers were almost equally divided on the extent to which implementation of the affirmative action policy (through the Employment Equity Act, Act 55 of 1998) in the workplaces has contributed to skills shortages and turnover of highly skilled employees and professionals in South Africa. Statistical data of bachelor degree graduates from 2005 – 2008 was collected from six comprehensive universities and universities of technology. The data indicates the fields of study by undergraduate bachelor degree graduates. This was done in order to assist in determining the supply-side of skills trajectory. The data was analysed and compared with the demand-side characteristics of skills, which was established through literature review. The result of the analysis shows that there was a significant misalignment between the demand and supply side trajectories. This suggests that the demand for certain skills that are needed for sustainable economic growth far outstrip those currently produced by the Higher Education and Training system. The study made appropriate recommendations to the Education and Labour authorities in South Africa based on the findings of the research. Limitations of the study were identified and possible directions for future research were highlighted.
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    Adoption and sustained use of M-Commerce to improve efficacy of construction SMMEs
    (University of Fort Hare, 2011) Williams, Zenande; Flowerday, Stephen; Isabirye, Naomi
    E-commerce has been said to bring value to businesses by improving business efficiency and effectiveness and thus providing business with a competitive advantage through the potential benefits that it offers (Cloete, Courtney & Fintz, 2002). However, despite the potential benefits that e-commerce can offer, the adoption of B2C e-commerce in South African construction SMMEs is low and this is due to the challenges associated with e-commerce (Vaithanathan, 2010; Uzoka, Shemi & Seleka, 2007; Love & Irani, 2004; Anumba & Ruikar, 2002). These e-commerce challenges include: high implementation costs, lack or poor infrastructure, inadequate resources, low use of e-commerce by suppliers and consumers, lack of access to e-commerce, computer illiteracy, deficiency in understanding the potential benefits of e-commerce and security concerns (Vaithanathan, 2010; Uzoka, Shemi, & Seleka, 2007; Mensah, Bahta, & Mhlanga, 2005; Cloete, Courtney, & Fintz, 2002). Therefore, due to these e-commerce challenges, construction SMMEs do not exploit the business advantages that e-commerce offers. In order to assist South African construction SMMEs in their efforts to improve their business effectiveness and efficiency through commercial technologies.
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    Adoption and use of a learning management system at the University of Fort Hare: environmental factors
    (University of Fort Hare, 2010-12) Xazela, M W H M; Flowerday, S; Piderit, R
    Learning Management Systems are adopted and used by institutions of higher learning such as universities, universities of technology and colleges. The acceptance of integrating Learning Management Systems into the traditional classroom method of teaching and learning presents many challenges to academic staff, students, and management at various levels. If such challenges are not addressed they may lead to project failure. If such projects fail, institutions may not realise the returns on their investments as institutions usually allocate many of their resources to start such projects. This study addresses the question of which critical environmental and management success factors are necessary for the successful acceptance of such a technology and what is necessary for such a technology to be used continually. This study examines Information Systems literature, users‘ environmental and management factors, and perceptions in the context of an institution of higher learning to suggest Critical Success Factors for such a project. Critical Success Factors are identified and discussed under the contexts of Management Support, the appointment of a Project Champion, provision of training to project participants, provision of adequate access to computing resources, monitoring and evaluation of the project, the existence of strong communication channels, and creation of positive perceptions about the target technology. Acceptance models such as Technology Acceptance Model and the Expectation Confirmation Model in Information Systems literature are also taken into consideration in coming up with the suggested Critical Success Factors.,Thesis (MA) -- Faculty of Management and Commerce, 2010