Faculty of Management and Commerce

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    A Qualitative Study of the Problems Experienced by Black Career Women in the Border Region
    (University of Fort Hare, 1993-02) Sishuba, Nandipha Megan
    Black women in South Africa are exposed to double discrimination, because they are both black and women. However, very little is known about the black career woman, particularly the problems she experiences, her strengths which make her to move upwards on the occupational ladder despite her problems. This investigation explored these issues within a qualitative research paradigm, using a phenomenological approach. Ten black career women in the Border region were interviewed using a semi-structured interview to elicit responses about the problems they experience as black career women. Existing research on career women has tended to concentrate on white career women and there is also a lack of qualitative research in this area.
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    Transforming Human Resources for the Reconstruction and Development of Society in South Africa
    (University of Fort Hare, 2001) Stofile, S.N.
    For the first time in South Africa's history, a government has the mandate to plan the development of the Further Education and Training system, which is a band that bridges General Education, that is, from grade one to grade twelve and the Higher Education band that is beyond grade twelve, for the benefit of the country as a whole and all its people. The challenge the government faces is to create a Further Education and Training system that will fulfill the vision to "open the doors of learning and culture to all in order to empower the people of South Africa in all facets of life.
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    Job satisfaction and work ethics among the academic and non-academic staff: a comparison between a South African and Zimbabwean group
    (University of Fort Hare, 2001-08) Mahembe, Bright
    The work we do plays a dominant role in most people's lives. Our work not only occupies more of our time than any other single activity, but also provides the economic basis of our life-styles. It constitutes a central aspect of who we are, how we define ourselves as individuals. Given this importance, it should not be surprising that people hold strong beliefs towards their jobs. Job satisfaction can therefore be defined as the individual's cognitive, affective and evaluative reactions toward their jobs (Greenberg, J., Baron, A. (1993). In this chapter,· the research problem and aim of the study will be discussed.
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    A Study of the Level of Consumer Satisfaction at the Greyhound Passenger Service Division in Durban
    (University of Fort Hare, 2002-02) Bam, Vuselwa Veronica
    The study was undertaken to explore the concept of customer satisfaction in passenger transport in South Africa. The focus was public transportation, and efforts were made to find an institution that could cover opinions of many passengers regarding their expectations about public transport. The decision was made that buses be explored.
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    Service Satisfaction and Loyalty: A Comparison of Perceptions Between Bank Tellers and Internal Customer Groups in a Retail Bank in Zimbabwe
    (University of Fort Hare, 2002-04) Chipunza, Crispen
    It is no longer sufficient for service organisations to concentrate solely on good prices in marketing their products for business success. At the centre of many service organisations today is the realisation of improving organisational performance by attracting, satisfying and retaining customers. Such efforts are realised through the delivery of quality service (Steyn, 2000). Except in rare instances, quality service culminates in complete customer and employee satisfaction (Jones & Sasser, Jr 1995). Complete customer satisfaction is generally regarded as a good indicator of the level of service quality rendered by any service organisation. On the other hand, service quality is also regarded as having its roots in the contact employees (those with direct contact with customers on a daily basis) of service organisations (Ferrell & Hartline, 1996). As put forward by Rucc~ Kim and Quinn (1998), attention by service organisations in satisfying and retaining customers and employees help in the development of measures that show how well an organisation is doing with customers, employees and investors. The authors further pointed out that, a knowledge of such measures will only be realised by addressing a question like: "Do we have a knowledge or understanding of the several layers of factors that drive employee attitudes, that in turn affect employee retention and which in turn affect the drivers of customer satisfaction and retention?" (Rucci et al., 1998:84). Answers to such a question would establish the importance service organisations should place in customer and employee satisfaction for business success (Fournier, Dobsch & Mick 1998).
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    The District Development Planning Process in Bikita, Zimbabwe
    (University of Fort Hare, 2003) Mutema, Jealousy
    The establishment of Rural District Councils as basic development planning and administration units was intended to alleviate poverty in the Council areas by mobilizing local potentials to solve development problems. It was also expected to make the development of the country broad-based and more participatory in decision-making and therefore take cognizance of people's felt needs. This study evaluates the district development planning process in Bikita, Zimbabwe. The evaluation was done through a month of observation, interviews and content analysis of Bikita Rural District Council's planning documents
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    Gender and Employment in Post-Independence Zimbabwe
    (University of Fort Hare, 2003) Ncube, Moreblessings
    The study is premised on the basis that in the Zimbabwean labour market there is occupational discrimination among men and women. The labour market reveals that men and women are employed in different occupations, where women are concentrated in the administrative and clerical jobs, while men represent the executive . and managerial jobs. It is therefore necessary to understand the contemporary situation of the employment status historically, hence the study analyses the precolonial, colonial and post-colonial periods of Zimbabwean history. Although women have made considerable inroads into executive and managerial jobs, the rate is not convincing enough considering that women constitute more that 52% of the population. Women still do not have equal influence in political and decision-making bodies as well as in education. They continue to be marginalised in the economy and in the enjoyment of legal and human rights.
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    Social policy and the urban poor: an examination of the urban housing policy and its implications on the low-income earners of Harare municipality in Zimbabwe
    (University of Fort Hare, 2003-11) Moyo, Wisdom
    Housing plays a very crucial role in the lives of the people and it therefore important for authorities to put considerable effort to provide housing to those in need of them. The city of Harare has been experiencing the problem of housing for a considerable period of time. This has seen a number of urban housing policies being implemented but all these past policies could not avert the shortage of housing. Instead the demand for housing especially among low-income earners has been rising sharply.
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    Citizenship, Gender and Development in Zimbabwe
    (University of Fort Hare, 2004) Ndlovu, Octavia
    This study focuses on gender and development in relation to the notion of citizenship. It is an inquiry into the position that is occupied by both men and women in the society based on their gender status. It is argued that citizenship does not merely mean the voting rights of people but goes further to include issues of participation, representation and access to resources by citizens who differ in various aspects. The existing power structure in Zimbabwe has kept women in marginalized positions in social, political and economic aspects of their lives. Women continue to be treated as second-class citizens in comparison to their male counterparts.
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    Land reform and Black Farmers in Zimbabwe: a Study on Policy Visions and Historical Realities
    (University of Fort Hare, 2004) Mupaganda, H.
    The economy of Zimbabwe depends on a stable agrarian growth. Agriculture contributes 11-14% of the country's GDP and contributes 33% of formal employment. On independence the Government of Zimbabwe inherited a skewed distribution of land, which favoured the white minority farmers. This necessitated a land reform programme. In addition to bringing about more equitable distribution of land, the land reform programme has the objective of ensuring a more efficient and rational structure of farming and natural resources, utilisation and higher labour absorption, which would reduce rural poverty. This study attempted to capture the realities of black farmers in Zimbabwe since the land reform programme using as a case study the Karoi district. The aim of the study was mainly to examine the extent to which black fanners have been able to access markets, credit facilities and infrastructure and also to investigate some of the problems these farmers encounter since land reform. Survey methods in the form of interviews and questionnaires were used to collect data for the study. The results show that the farmers have now adopted a market orientated type of farming. However they experience problems in credit, storage facilities and credit loans and, inputs that affect their farm productivity.
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    IPSec Traffic Overhead Analysis in Dual Stack 1Pv4/1Pv6 Transition Mechanisms
    (University of Fort Hare, 2005-12) Mujinga, Mathias
    Internet Protocol version 6 (IPv6) is the next generation of Internet Protocol proposed by the Internet Engineering Task Force (IETF) to supplant the current Internet Protocol version 4 (/Pv4). Lack of security below the application layer in IPv4 is one of the reasons why there is a need for a new Internet Protocol. IPv6 has built-in support for the Internet Protocol Security protocol (IPSec). IPSec is an Internet standard that is designed to provide data confidentiality, integrity and the authentication through the use of the Authentication Header (AH) and Encapsulating Security Payload (ESP) protocols. This paper reports work done in evaluating the implications of the compulsory use of IPSec on the traffic performance of the dual-stack IPv4/IPv6 computer network, as this adds additional headers on the packets.
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    A Comparison of Open Source Native XML Database Products
    (University of Fort Hare, 2005-12) Mabanza, Ntima
    Since the advent of XML technology, one of the areas where it has made its mark is in data interchange between applications or businesses. As a result, there has been an increase in the number of XML documents generated from business transactions. Consequently, there is considerable work being done in the database research community with the aim to develop software to effectively process and manage XML documents. Open Source Native XML database systems are one example of a new generation of database technologies developed to address this issue. The decision to adopt these technologies can be based on several factors depending on the user's needs.
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    Research Report
    (University of Fort Hare, 2006-01) Sharpley, Gaster Gilbert
    In 1995, the King Sabata Dalindyebo (KSD) municipality inherited an institution from the apartheid government created homeland that was in financial crisis, this entailed a fifteen million rand overdraft and a thirty two million rand outstanding account with the bulk electricity supplier, Eskom (KSD Municipality minutes, November 1995). In a bid to address the crisis, in 1997 the municipality engaged a private sector consortium called Umthiza Joint Venture to be the managing agent for the electricity supply to consumers.
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    South Africa's International Economic Relations in the Context of the Southern African Development Community
    (University of Fort Hare, 2006-03-06) Tshetsha, Monde
    Regional integration amongst the SADC member states is experiencing a fundamental realignment in the post-apartheid era. This dissertation explores the causes of economic inequalities in the SADC sub-region and the subsequent challenges that South Africa is facing as a new democracy. The causes of the inequalities identified are explored in relation to the SADC's most important trading arrangement; the Southern African Development Community ,Free Trade Agreement (SADC FTA).
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    An Investigation of the Critical Success Factors of a Rural Telecentre with an emphasis on Knowledge Sharing
    (University of Fort Hare, 2007) Muwanga, Zake
    The rapid development and use of information and communication technologies (ICTs) is having a direct and dramatic impact on all aspects of life. ICTs present a challenging and unique opportunity, with the potential to reshape and transform the ways in which people organise their lives, interact with each other and participate in various spheres of society (Bridges.org, 1996).
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    The impact of Integrated Rural Development Strategy in Select Site in the Buffalo City Municipality
    (University of Fort Hare, 2007) Bambiso, Ayanda, Given
    This study analyses the impact of integrated rural development in underdeveloped communities disorganized by colonialism and apartheid. The focal point is on the impact of development initiatives by the grass-roots support towards integrated rural development, i.e. development from below. The study has shown that for a sustainable integrated rural development to be realizable and acceptable to local people that they need to be capacitated through the establishment of local institution of empowerment. This will facilitate an effective and efficient participation.
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    An investigation of the efficacy of the office of the Auditor-General in ensuring public financial accountability in the Gauteng province
    (University of Fort Hare, 2007) Khumalo, Mildred Tariro
    Increasing accountability is a key element in a wide variety of governance reforms, from national level, public sector restructuring, to anti corruption campaigns and to centralise service delivery at local levels. (Van Wyk, 2002:311). Financial accountability has a major effect on performance issues, and these two combined have implications on democratic accountability. It is obviously a fact that when public officials become accountable, this will have a positive effect on service delivery. The introduction of the Public Finance Management Act (PFMA) 1999 (Act 1 of 1999) as amended by Act 29 of 1999 adopts an approach to financial management, which emphasises the need for accountability of results by focusing on output and responsibility rather than the rule driven approach of the previous Exchequer Acts. One quickly realises that the PFMA aims to regulate financial management at both National and Provincial levels of government. It directs attention at revenue, expenditure, assets and liabilities and aims to see that these are managed efficiently and effectively. Public finance accountability is increasingly becoming important in the public sector. One means of effecting accountability is through auditing. For this reason the Office of the Auditor -General through the Constitution of the Republic of South Africa 1996 (Act 108 of 1996 section 216 (1)) was established to facilitate effective accountability through auditing. The Office of the Auditor -General’s role is by no means minor, for it plays a major role in curbing corruption and acts as a ‘watchdog’ of the nation over public funds. Amidst high mismanagement and misuse of public resources, as well as corruption, especially in developing countries, the major question one asks is how effective the Auditor -General can be in ensuring effective public financial management and accountability within state departments so as to improve service delivery.
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    An Assessment of the Effectiveness of Community Development Strategy on Poverty Alleviation in Zimbabwe
    (University of Fort Hare, 2007) Chadoka, Rumbidzai
    The major objective of this study was to assess the effectiveness of community development projects in addressing poverty in Zimbabwe. In order to make this assessment an evaluation of Nyandoro community project was undertaken to find out if they have managed to create employment, increase consumption and increase the incomes Ievels of the majority of the population within these communities as it was the intention of government. The second goal of the state for these projects was to bring equity among the citizens by empowering and promoting people's participation in decision making and to reverse the years of deprivation and neglect of the poor. Therefore this study also made an assessment of the extent to which these objectives of the government have been accomplished. The research investigates the factors hampering the upliftment of the Iivelihoods of the poor through community development projects. For this study qualitative and quantitative methodology paradigms were employed. Qualitative research is one of the two major approaches to research methodology in social sciences. The qualitative perspective can give the researcher the inside view of the informants and can give the researcher a chance to probe for more information. Simply put, it investigates the why and how of decision making, as compared to what, where, and when. WhiIst on the other hand quantitative is deductive and will comprise of structured questions to eliminate researchers influence (Creswell, 1994:174). These two l perspectives complement each other and their convergence will increase confidence that what is being targeted is being accurately captured since any bias will be neutralised through the utilization of structured questions.
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    Women in Industries: Research on the Resistance Against Change in Eastern Cape Industries
    (University of Fort Hare, 2007) Yozi, Nonkululeko
    One of the richest yet underutilized resources in South Africa is the talent of its women. This nation has for many years squandered this talent in a shameful fashion. Most South African industries comply with the new legislation that enhances the existence of women in industries, while in previous years they were denied opportunity to enter the labour market , especially in industry. Since then the new democratic country has come to realise the need for transformation in industries, and women are entering the labour market in good numbers.