Theses and Dissertations

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Evaluation of the implementation of training and development policy by chief afficials in the department of health in the province of Eastern Cape.
(University if Fort Hare, 2011-01) Gxoyiya, Andile
Since 1994, significant progress has been made in the manner in which South African public institutions are managed. Critical changes were brought about in order to address imbalances of the past era. Equally so, new legislations were introduced and some acts were amended so that they can be in line with the norms, standards and principles of a democratic government. However, challenges continue to undermine the processes of the new democratic era and of course, this leads to the dissatisfaction of the citizens with regard to the services rendered by respective public institutions. The purpose of this study was to evaluate the implementation of training and development policy by chief officials in the Department of Health in the Province of Eastern Cape. The problem was identified as "a lack of quality services rendered is prevailing in the Department of Health in the Province of Eastern Cape due to irrelevant and often insufficient training and development of chief officials, which causes unnecessary mistakes, complaints from clients and unnecessary wastage of financial and human resources."