The relationship between the quality of employee training and development on service delivery.

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dc.contributor.authorMpofu, Mthokozisi
dc.date.accessioned2026-01-21T13:52:03Z
dc.date.available2026-01-21T13:52:03Z
dc.date.issued2011-11
dc.descriptionMasters Thesis
dc.description.abstractService delivery, by local municipal authorities, has proved to be a significant problem. One of the main problems affecting the efficient provision of basic services by municipalities has proven to be the poor performance of municipal employees. Municipalities are faced with the problem of how best to improve the provision of basic services within their communities. One way of improving the efficient and effective provision of basic services is through improved employee performance, which can be achieved through quality employee training and development programmes. This study seeks to investigate the relationship between the quality of employee training and development and service delivery in the Buffalo City Municipality. Thus the perceptions and opinions of both employees and residents of Buffalo City Municipality were investigated, in relation to service delivery issues and the quality and effect of training and development programmes on those who are employed by the Buffalo City Municipality.
dc.identifier.citationMpofu,M.The relationship between the quality of employee training and development on service delivery.Alice.University of Fort Hare.
dc.identifier.urihttp://hdl.handle.net/20.500.11837/3469
dc.language.isoen
dc.publisherUniversity if Fort Hare
dc.relation.ispartofseriesN/A
dc.subjectDevelopment
dc.subjectTECHNOLOGY::Industrial engineering and economy
dc.titleThe relationship between the quality of employee training and development on service delivery.
dc.typeThesis

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