Department of Business Innovation and Entrepreneurship

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http://hdl.handle.net/20.500.11837/196

The Department of Business Innovation and Entrepreneurship collection preserves and provides access to the academic work and research outputs of staff and students. This collection includes theses and dissertations, research publications, conference papers, and examination question papers. The Department focuses on developing expertise in business innovation, entrepreneurship, and the application of information systems in business management and enterprise development. By combining entrepreneurial thinking with digital and technological skills, students are prepared to create sustainable businesses, drive innovation, and adapt to the demands of a rapidly evolving global economy. By making these resources available, the collection supports teaching, learning, and research, while fostering an entrepreneurial culture, digital transformation, and community development within the University and beyond.

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IPSec Traffic Overhead Analysis in Dual Stack 1Pv4/1Pv6 Transition Mechanisms
(University of Fort Hare, 2005-12) Mujinga, Mathias
Internet Protocol version 6 (IPv6) is the next generation of Internet Protocol proposed by the Internet Engineering Task Force (IETF) to supplant the current Internet Protocol version 4 (/Pv4). Lack of security below the application layer in IPv4 is one of the reasons why there is a need for a new Internet Protocol. IPv6 has built-in support for the Internet Protocol Security protocol (IPSec). IPSec is an Internet standard that is designed to provide data confidentiality, integrity and the authentication through the use of the Authentication Header (AH) and Encapsulating Security Payload (ESP) protocols. This paper reports work done in evaluating the implications of the compulsory use of IPSec on the traffic performance of the dual-stack IPv4/IPv6 computer network, as this adds additional headers on the packets.
A Comparison of Open Source Native XML Database Products
(University of Fort Hare, 2005-12) Mabanza, Ntima
Since the advent of XML technology, one of the areas where it has made its mark is in data interchange between applications or businesses. As a result, there has been an increase in the number of XML documents generated from business transactions. Consequently, there is considerable work being done in the database research community with the aim to develop software to effectively process and manage XML documents. Open Source Native XML database systems are one example of a new generation of database technologies developed to address this issue. The decision to adopt these technologies can be based on several factors depending on the user's needs.
An Investigation of the Critical Success Factors of a Rural Telecentre with an emphasis on Knowledge Sharing
(University of Fort Hare, 2007) Muwanga, Zake
The rapid development and use of information and communication technologies (ICTs) is having a direct and dramatic impact on all aspects of life. ICTs present a challenging and unique opportunity, with the potential to reshape and transform the ways in which people organise their lives, interact with each other and participate in various spheres of society (Bridges.org, 1996).
A model for user requirements elicitation specific to users in rural areas
(University of Fort Hare, 2009) Isabirye, Naomi; Flowerday, Stephen; Muyingi, H N
Dwesa is a rural town situated in South Africa's Eastern Cape Province that has been selected as a testing site for an e-commerce project to address some of the challenges faced by the community. These challenges include difficulties stemming from poverty, poor access to public services, unemployment and low levels of literacy. The Siyakhula Living Lab project’s aim is to develop an e-commerce platform that will 'connect' the residents with the necessary access to services and markets by providing them with the necessary tools that can help in alleviating some of their challenges. In order for the project to achieve its objectives, a deeper understanding into the needs of the prospective users is required. User requirements elicitation deals with the process of interacting with the prospective users to understand and document their needs. This research aims at evaluating existing requirements elicitation techniques and methodologies in the context of rural information technology implementations. The primary objective is to develop a model for user requirements elicitation in Dwesa. Many requirements elicitation techniques and frameworks exist, but few have been evaluated in the context of rural software implementations. Requirements elicitation techniques should not be applied simply as steps to gather information. Instead this research project proposes a model that can be applied to assimilate the contribution of knowledge regarding the stakeholders, problem and solution characteristics, and other characteristics into the software development process for the effective elicitation of requirements.
Deriving value from IT investments within boutique hotels: a Buffalo city case study
(University of Fort Hare, 2009) Mathe, Thabelang
Even though many organizations invest in IT, the value that IT is expected to contribute is still not clearly understood. Researchers agree that IT has become a crucial element to business operations and business existence. However, while there is continued investment in new information technologies and systems, organizations are not certain whether significant value is derived from IT investments. The failure to realize good return on IT investments is ascribed to a lack of understanding of IT by organizations and also the failure by organizations to align IT strategies with business strategies. The lack of alignment leads to the failure to match the right IT to the correct task, which leads to the poor application of systems and poor allocation of human resources to tasks. Therefore, organizations such as Small and Medium Enterprises (SMEs) in particular Boutique Hotels, are noted for their failure to derive better IT value. Their unique characteristics are understood to be influential in the way IT is used and managed by affecting the delivery of value from technology. In order to enable Boutique Hotels to derive more value from IT, the IT governance frameworks, Val IT and CobiT (ITGI, 2007), were examined as these integrate good practices to ensure that an organization‘s IT supports the business objectives. In addition, the Task Technology Fit (TTF) (Goodhue and Thompson, 1995) and Gap Analysis (Heeks, 2001) theories were highlighted as these prescribe the platform ideal for more value to be derived from IT. The current status of Boutique Hotels in Buffalo City was assessed through the use of questionnaires and interviews. The collected data was analyzed and resulted in the development of a model that can be used by Boutique Hotels in order to derive more value from IT and to maximize the use of IT.
A model to measure the maturuty of smartphone security at software consultancies
(University of Fort Hare, 2009) Allam, Sean; Flowerday, Stephen
Smartphones are proliferating into the workplace at an ever-increasing rate, similarly the threats that they pose is increasing. In an era of constant connectivity and availability, information is freed up of constraints of time and place. This research project delves into the risks introduced by smartphones, and through multiple cases studies, a maturity measurement model is formulated. The model is based on recommendations from two leading information security frameworks, the COBIT 4.1 framework and ISO27002 code of practice. Ultimately, a combination of smartphone specific risks are integrated with key control recommendations, in providing a set of key measurable security maturity components. The subjective opinions of case study respondents are considered a key component in achieving a solution. The solution addresses the concerns of not only policy makers, but also the employees subjected to the security policies. Nurturing security awareness into organisational culture through reinforcement and employee acceptance is highlighted in this research project. Software consultancies can use this model to mitigate risks, while harnessing the potential strategic advantages of mobile computing through smartphone devices. In addition, this research project identifies the critical components of a smartphone security solution. As a result, a model is provided for software consultancies due to the intense reliance on information within these types of organisations. The model can be effectively applied to any information intensive organisation.
Critical success factors for user acceptance of telemedicine in South Africa
(University of Fort Hare, 2010) Cilliers, Liezel; Flowerday, Stephen
The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
E-mail forensic authorship attribution
(University of Fort Hare, 2010) Lalla, Himal
E-mails have become the standard for business as well as personal communication. The inherent security risks within e-mail communication present the problem of anonymity. If an author of an e-mail is not known, the digital forensic investigator needs to determine the authorship of the e-mail using a process that has not been standardised in the e-mail forensic field. This research project examines many problems associated with e-mail communication and the digital forensic domain; more specifically e-mail forensic investigations, and the recovery of legally admissible evidence to be presented in a court of law. The Research Methodology utilised a comprehensive literature review in combination with Design Science which results in the development of an artefact through intensive research. The Proposed E-Mail Forensic Methodology is based on the most current digital forensic investigation process and further validation of the process was established via expert reviews. The opinions of the digital forensic experts were an integral portion of the validation process which adds to the credibility of the study. This was performed through the aid of the Delphi technique. This Proposed E-Mail Forensic Methodology adopts a standardised investigation process applied to an e-mail investigation and takes into account the South African perspective by incorporating various checks with the laws and legislation. By following the Proposed E-mail Forensic Methodology, e-mail forensic investigators can produce evidence that is legally admissible in a court of law.
Adoption of IT Systems by HR professionals in order to enhance efficacy at the University of Fort Hare
(University of Fort Hare, 2010) Ngqubekile, Nolufefe; Flowerday, Stephen
This study seeks to address the adoption of Integrated Tertiary Software (ITS), ease of use of ITS and continuous usage in Human Resources Departments. The focus of this research project is User Acceptance and Continued Use of ITS within the HR Department - the case of Fort Hare University. The University is a multi - campus operation and the use of paper systems is extremely difficult. The University made a decision to invest in ITS with the objective of improving effectiveness and efficiency of services. The nature of the problem is that ITS is partially used and it is necessary to further explore the specific influence of technological and environmental factors that may change the user’s acceptance and use of this IT System. The nature of this study is Qualitative and follows an Interpretive Approach. The Research Instrument used is an in-depth questionnaire distributed and responded to by all HR Professionals at the UFH. Recommendations based on findings will be used to design the Critical Success Factors (CSFs) for the Adoption of IT Systems by HR Professionals in order to enhance efficacy at the University of Fort Hare. The CSFs can be generalized to other settings and were identified for the UFH HR Department to include.,Thesis (MCom) -- Faculty of Management and Commerce , 2010
Small hospitality enterprises and the internet: an IT governance model for conducting business online
(University of Fort Hare, 2010) Ngoqo, Bukelwa; Flowerday, Stephen
The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.
Adoption and use of a learning management system at the University of Fort Hare: environmental factors
(University of Fort Hare, 2010-12) Xazela, M W H M; Flowerday, S; Piderit, R
Learning Management Systems are adopted and used by institutions of higher learning such as universities, universities of technology and colleges. The acceptance of integrating Learning Management Systems into the traditional classroom method of teaching and learning presents many challenges to academic staff, students, and management at various levels. If such challenges are not addressed they may lead to project failure. If such projects fail, institutions may not realise the returns on their investments as institutions usually allocate many of their resources to start such projects. This study addresses the question of which critical environmental and management success factors are necessary for the successful acceptance of such a technology and what is necessary for such a technology to be used continually. This study examines Information Systems literature, users‘ environmental and management factors, and perceptions in the context of an institution of higher learning to suggest Critical Success Factors for such a project. Critical Success Factors are identified and discussed under the contexts of Management Support, the appointment of a Project Champion, provision of training to project participants, provision of adequate access to computing resources, monitoring and evaluation of the project, the existence of strong communication channels, and creation of positive perceptions about the target technology. Acceptance models such as Technology Acceptance Model and the Expectation Confirmation Model in Information Systems literature are also taken into consideration in coming up with the suggested Critical Success Factors.,Thesis (MA) -- Faculty of Management and Commerce, 2010
Trust and identity management within online social networks
(University of Fort Hare, 2010-12) Galpin, Ryan; Flowerday, Stephen
Online social networking is one of the largest Internet activities, with almost one third of all daily Internet users visiting these websites. Characteristics of this environment are issues relating to trust, user privacy and anonymity. Service providers are focused primarily on acquiring users, and little attention is given to the effective management of these users within the social networking environment. This study serves to evaluate if proper identity management processes and controls are needed to protect users and their informational privacy, while establishing a higher degree of user trust for other users and the system. Design Science is followed as the primary methodology, with the final outcome being a proposed artefact. Through a detailed experiment, an evaluation of the controls and processes exhibited by Facebook and MySpace was conducted. The areas of evaluation were identified through the Vulnerability Mitigation and Assessment (VAM) methodology. The findings of this experiment, together with the secondary data reviewed, form the proposed artefact, which is a set of controls aimed at increasing trust and privacy through the effective implementation of these controls and identity management processes.,Thesis (MA) -- Faculty of Management and Commerce, 2010
Operational risk model for MSES :impact on organisational information communication technology
(University of Fort Hare, 2011) Bayaga, Anass; Flowerday, S; Surname, Firstnames
The aim of the study was to investigate the impact of Information Communication Technology Operational Risk Management (ICT ORM) on the performance of a Medium Small Enterprise (MSE). The study was based upon a survey design to collect the primary data from 107 respondents using simple random sampling. The research instrument was administered online. A one stage normative model, associative in nature, was developed based upon reviewing previous research and in line with the research findings. The model elicited five factors based upon the multiple regression analysis of the data: principal causes of ORM failure related to ICT; change management requirements and ICT risk; characteristic(s) of information; challenges posed by ORM solutions and evaluation models affecting ICT adoption within MSEs. Based on the methodologies used in this study including factor analysis and multivariate regression analysis, it is recommended that this model be applied to monitor these changes more closely and to measure the changing strategies and the associated factors such as insufficient or improper user participation in systems development process, identified as potential barriers to the effective adoption and implementation of ICT within an MSE.
Digital forensic model for computer networks
(University of Fort Hare, 2011) Sanyamahwe, Tendai; Flowerday, S
The Internet has become important since information is now stored in digital form and is transported both within and between organisations in large amounts through computer networks. Nevertheless, there are those individuals or groups of people who utilise the Internet to harm other businesses because they can remain relatively anonymous. To prosecute such criminals, forensic practitioners have to follow a well-defined procedure to convict responsible cyber-criminals in a court of law. Log files provide significant digital evidence in computer networks when tracing cyber-criminals. Network log mining is an evolution of typical digital forensics utilising evidence from network devices such as firewalls, switches and routers. Network log mining is a process supported by presiding South African laws such as the Computer Evidence Act, 57 of 1983; the Electronic Communications and Transactions (ECT) Act, 25 of 2002; and the Electronic Communications Act, 36 of 2005. Nevertheless, international laws and regulations supporting network log mining include the Sarbanes-Oxley Act; the Foreign Corrupt Practices Act (FCPA) and the Bribery Act of the USA. A digital forensic model for computer networks focusing on network log mining has been developed based on the literature reviewed and critical thought. The development of the model followed the Design Science methodology. However, this research project argues that there are some important aspects which are not fully addressed by South African presiding legislation supporting digital forensic investigations. With that in mind, this research project proposes some Forensic Investigation Precautions. These precautions were developed as part of the proposed model. The Diffusion of Innovations (DOI) Theory is the framework underpinning the development of the model and how it can be assimilated into the community. The model was sent to IT experts for validation and this provided the qualitative element and the primary data of this research project. From these experts, this study found out that the proposed model is very unique, very comprehensive and has added new knowledge into the field of Information Technology. Also, a paper was written out of this research project.
Adoption and sustained use of M-Commerce to improve efficacy of construction SMMEs
(University of Fort Hare, 2011) Williams, Zenande; Flowerday, Stephen; Isabirye, Naomi
E-commerce has been said to bring value to businesses by improving business efficiency and effectiveness and thus providing business with a competitive advantage through the potential benefits that it offers (Cloete, Courtney & Fintz, 2002). However, despite the potential benefits that e-commerce can offer, the adoption of B2C e-commerce in South African construction SMMEs is low and this is due to the challenges associated with e-commerce (Vaithanathan, 2010; Uzoka, Shemi & Seleka, 2007; Love & Irani, 2004; Anumba & Ruikar, 2002). These e-commerce challenges include: high implementation costs, lack or poor infrastructure, inadequate resources, low use of e-commerce by suppliers and consumers, lack of access to e-commerce, computer illiteracy, deficiency in understanding the potential benefits of e-commerce and security concerns (Vaithanathan, 2010; Uzoka, Shemi, & Seleka, 2007; Mensah, Bahta, & Mhlanga, 2005; Cloete, Courtney, & Fintz, 2002). Therefore, due to these e-commerce challenges, construction SMMEs do not exploit the business advantages that e-commerce offers. In order to assist South African construction SMMEs in their efforts to improve their business effectiveness and efficiency through commercial technologies.
The mediating role of mobile technology in the linkage between customer satisfaction and customer loyalty.
(University of Fort Hare, 2012) Chihombori, Rumbidzai Anna
The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base.
A framework to guide development through ICT in rural areas in South Africa
(University of Fort Hare, 2012) Mamba, Malungelo Siphiwosami Njinga; Isabirye, N
Information and Communication Technology (ICT) is widely regarded as a key tool for bringing about development to people who live in underserved areas. Technologies such as mobile phones and Wi-Fi are seen as advantageous because they can be made available to poor places without the cost of building extensive physical infrastructure. However, researchers argue that ICTs have failed to live up to their potential in the context of development. Researchers point out developing countries lack frameworks to guide them through the implementation of ICTs in this context. The objective of this study is to come up with a framework that can be used in rural areas in South Africa to implement ICT projects. The researcher interviewed individuals who have been directly involved in an ICT initiative in a rural setting in the Eastern Cape Province to learn from their experiences. The researcher also studied publications that have been produced from these initiatives in order to gain a richer understanding. The findings of the study show that participants share similar views about how ICT projects should be approached and implemented in rural areas in South Africa. The views are grouped according to similarity into themes and discussed in detail in the study. From these themes a framework that can help implement ICT projects in rural areas is developed.
Impact of information and communication technology (ICT) on trust and information sharing in South African automotive supply chains
(University of Fort Hare, 2012) Goche, Chiedza; Flowerday, Stephen
The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.
Absorptive capacity and information technology adoption strategies in Kenyan SMEs
(University of Fort Hare, 2013) Ndiege, Joshua Rumo Arongo; Herselman, Marlien E; Flowerday, Stephen V
Although Small and Medium Enterprises (SMEs), arguably, make up a significant part of economic development in many countries, these enterprises have continued to face challenges especially in developing countries like Kenya. With Information Technology (IT) being considered a critical component of the survival of SMEs, many are striving to invest in it. However, a number of these SMEs are still far from realising the full potential of their IT investments. In today‟s challenging and dynamic business environment, SMEs need to leverage both internal and external knowledge, exploit it to help improve and maintain their competitiveness, and consequently, their survival. This study has endeavoured to address the IT adoption strategy challenges experienced by SMEs in Kenya and other developing countries, as these have been largely flawed. The study has explored on the way in which these enterprises can build strong Absorptive Capacities (AC) and exploit these to improve their IT adoption processes through a model of AC. To achieve this, a qualitative, interpretive case study research approach was employed in this study. The findings of this study suggest that although AC plays a critical role in the performance of SMEs in Kenya, many of these enterprises have low levels of AC. It also became clear that all the SMEs that participated in the study had not attained maturity in their IT adoption process. However, SMEs that exhibited strong AC employed the use of more superior IT adoption processes than did their counterparts with low levels of AC. From the results of this study an IT Adoption Strategy Improvement Model (ITASIM) has been developed to help SMEs improve their IT adoption strategies. The model focuses on improving SMEs‟ AC and injecting these alongside the elements of a good strategy in the SMEs‟ IT adoption process. Furthermore, in order to help in the effective implementation of ITASIM, implementation guidelines have been developed.
Managing Information Confidentiality Using the Chinese Wall Model to Reduce Fraud in Government Tenders
(University of Fort Hare, 2013) Rama, Sobhana; Flowerday, S
Instances of fraudulent acts are often headline news in the popular press in South Africa. Increasingly, these press reports point to the government tender process as being the main enabler used by the perpetrators committing the fraud. The cause of the tender fraud problem is confidentiality breach of information. This is accomplished, in part, by compromising the tender information contained in the government information system. This results in the biased award of a tender. Typically, the information in the tender process should be used to make decisions about a tender’s specifications, solicitation, evaluation and adjudication. The sharing of said information to unauthorised persons can be used to manipulate and corrupt the process. This in turn corrupts the tender process by awarding a tender to an unworthy recipient. This research studies the generic steps in the tender process to understand how information is used to corrupt the tender process. It proposes that conflict of interest, together with a lack of information confidentiality in the information system, paves the way for possible tender fraud. Thereafter, a system of internal controls is examined within the South African government as well as in foreign countries to investigate measures taken to reduce the breach of confidential information in the tender process. By referring to the Common Criteria Security Model, various critical security areas within the tender process are identified. This measure is assisted with the ISO/IEC 27002 (2005) standard which has guiding principles for the management of confidential information. Thereafter, an information security policy,the Chinese Wall Model will be discussed as a means of reducing instances where conflict of interest may occur. Finally, an adapted Chinese Wall Model, which includes elements of the tender process, is presented as a way of reducing fraud in the government tender process. Finally, the research objective of this study is presented in the form of Critical Success Factors that aid in reducing the breach of confidential information in the tender process. As a consequence, tender fraud is reduced. These success factors have a direct and serious impact on the effectiveness of the Chinese Wall Model to secure the confidentiality of tender information. The proposed Critical Success Factors include: the Sanitisation Policy Document, an Electronic Document Management System, the Tender Evaluation Ethics Document, the Audit Trail Log and the Chinese Wall Model Prosecution Register.

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