A feedback loop model to facilitate communication between citizens and local government in a smart city

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dc.contributor.advisorWayien
dc.contributor.advisorCreator e.g. Surname, Name (no title or punctuation)en
dc.contributor.authorGopeni, Amandaen
dc.date.accessioned2026-08-20T07:23:03Z
dc.date.available2026-08-20T07:23:03Z
dc.date.issued2016en
dc.description.abstractIn recent years, an increasing number of people move into cities to search for better opportunities for themselves and their families. This movement is known as urbanisation and makes it difficult for the local government to fully understand citizens’ needs particularly pertaining to public safety matters. During the first phase of the Public Safety Smart City project, it was identified that there is a need for feedback loop to facilitate effective communication of public safety issues between citizens and local government. This means that EL citizens do not have a better channel in place to address their public safety issues to the local government. This could lead to the decisions made by the local government in public safety not fully communicated back to the citizens. The primary objective of the study is to develop a feedback loop model that will assist in more effective reporting of public safety issues between citizens and the local government. The study followed an interpretivism paradigm and the research methodology employed is the qualitative approach. This was influenced by the existing De Fleur model of communication, secondary data and also semi-structured interviews. The interviews were conducted with eleven citizens and four managers from the Department of Public Safety. It was ascertained that the lack of a feedback loop about public safety issues between citizens and local government is likely to increase public safety issues. Findings revealed that this is because citizens are not continuously updated about their reports and also about the state of public safety matters. Furthermore, the methods of communication utilised lead to poor communication of public safety issues. The study concludes that the introduction of an Information and Communication Technology enabled feedback loop between citizens and local government can help in reducing public safety issues and make public safety officials proactive rather than reactive.en
dc.format153 leavesen
dc.formatpdfen
dc.identifier.citationGopeni, Amanda. 2016en
dc.identifier.othervital:27705en
dc.identifier.otherhttp://hdl.handle.net/10353/2205en
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4968
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Management and Commerceen
dc.rightsUniversity of Fort Hareen
dc.subjectInternet in public administration -- South Africa -- Eastern Cape Communication in public administration -- South Africa -- Eastern Cape Electronic government information -- South Africa -- Eastern Capeen
dc.subjectLCSHen
dc.subjectInternet in public administration -- South Africa -- Eastern Capeen
dc.subjectCommunication in public administration -- South Africa -- Eastern Capeen
dc.subjectElectronic government information -- South Africa -- Eastern Capeen
dc.titleA feedback loop model to facilitate communication between citizens and local government in a smart cityen
dc.title.alternativeA feedback loop model to facilitate communication between citizens and local government in a smart cityen
dc.typeThesisen
dc.typeMastersen
dc.typeMComen

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