Impact of information and communication technology (ICT) on trust and information sharing in South African automotive supply chains

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dc.contributor.advisorFlowerday, Stephenen
dc.contributor.authorGoche, Chiedzaen
dc.date.accessioned2026-08-20T07:23:02Z
dc.date.available2026-08-20T07:23:02Z
dc.date.issued2012en
dc.description.abstractThe Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.en
dc.format175 leaves; 30 cmen
dc.formatpdfen
dc.identifier.citationGoche, Chiedza. 2012en
dc.identifier.othervital:26486en
dc.identifier.otherhttp://hdl.handle.net/10353/668en
dc.identifier.otherBusiness logistics -- South Africaen
dc.identifier.otherAutomobile industry and trade -- South Africaen
dc.identifier.otherInterorganizational relations -- South Africaen
dc.identifier.otherTrust -- South Africaen
dc.identifier.otherInformation technology -- South Africaen
dc.identifier.otherPrisoner's dilemma gameen
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4964
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Management & Commerceen
dc.rightsUniversity of Fort hareen
dc.subjectBusiness logistics -- South Africaen
dc.subjectAutomobile industry and trade -- South Africaen
dc.subjectInterorganizational relations -- South Africaen
dc.subjectTrust -- South Africaen
dc.subjectInformation technology -- South Africaen
dc.subjectPrisoner's dilemma gameen
dc.titleImpact of information and communication technology (ICT) on trust and information sharing in South African automotive supply chainsen
dc.title.alternativeImpact of information and communication technology (ICT) on trust and information sharing in South African automotive supply chainsen
dc.typeThesisen
dc.typeMastersen
dc.typeMCom (Information Systems)en

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