Factors that influence knowledge management systems to improve knowledge transfer in local government: a case study of Buffalo City Metropolitan Municipality

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dc.contributor.advisorCilliers, Liezelen
dc.contributor.authorNcoyini, Samuelen
dc.date.accessioned2026-08-20T07:23:02Z
dc.date.available2026-08-20T07:23:02Z
dc.date.issued2017en
dc.description.abstractThe demand for improved service delivery requires new approaches and attitudes from local government. One of the ways this can be achieved is to focus on continuous improvement by driving innovation and lessons learnt from the municipalities’ past successes and failures. For local government authorities to rethink service delivery, they need to find better ways to share information assets, business processes and staff expertise with their citizens and business partners. The lack of Knowledge Management (KM) and, therefore, a low level of information and knowledge transfer in the public services have been identified as two of the main contributors to poor service delivery. The implementation of knowledge transfer process is one of the factors that will impact on the improvement of service delivery. The main purpose of this research study was to investigate how knowledge management systems can be used to improve the knowledge transfer at Buffalo City Metropolitan Municipality (BCMM). The research study focused on knowledge transfer within the Municipality as the general area of research. The objective of this study was to produce critical success factors that would improve knowledge management systems and knowledge transfer among employees at BCMM, which would ultimately improve service delivery.en
dc.format165 leavesen
dc.formatpdfen
dc.identifier.citationNcoyini, Samuel. 2017en
dc.identifier.othervital:27583en
dc.identifier.otherhttp://hdl.handle.net/10353/1918en
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4966
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Management and Commerceen
dc.rightsUniversity of Fort Hareen
dc.subjectKnowledge management -- South Africa -- Eastern Cape Technology transfer -- South Africa -- Eastern Cape Management information systems -- South Africa -- Eastern Capeen
dc.subjectFolk music -- Zimbabween
dc.subjectKnowledge management -- South Africa -- Eastern Capeen
dc.subjectTechnology transfer -- South Africa -- Eastern Capeen
dc.subjectManagement information systems -- South Africa -- Eastern Capeen
dc.titleFactors that influence knowledge management systems to improve knowledge transfer in local government: a case study of Buffalo City Metropolitan Municipalityen
dc.typeThesisen
dc.typeMastersen
dc.typeM Comen

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