Deriving value from IT investments within boutique hotels: a Buffalo city case study

dc.contributor.authorMathe, Thabelang
dc.date.accessioned2016-11-01T08:44:02Z
dc.date.available2016-11-01T08:44:02Z
dc.date.issued2009
dc.description.abstractEven though many organizations invest in IT, the value that IT is expected to contribute is still not clearly understood. Researchers agree that IT has become a crucial element to business operations and business existence. However, while there is continued investment in new information technologies and systems, organizations are not certain whether significant value is derived from IT investments. The failure to realize good return on IT investments is ascribed to a lack of understanding of IT by organizations and also the failure by organizations to align IT strategies with business strategies. The lack of alignment leads to the failure to match the right IT to the correct task, which leads to the poor application of systems and poor allocation of human resources to tasks. Therefore, organizations such as Small and Medium Enterprises (SMEs) in particular Boutique Hotels, are noted for their failure to derive better IT value. Their unique characteristics are understood to be influential in the way IT is used and managed by affecting the delivery of value from technology. In order to enable Boutique Hotels to derive more value from IT, the IT governance frameworks, Val IT and CobiT (ITGI, 2007), were examined as these integrate good practices to ensure that an organization‘s IT supports the business objectives. In addition, the Task Technology Fit (TTF) (Goodhue and Thompson, 1995) and Gap Analysis (Heeks, 2001) theories were highlighted as these prescribe the platform ideal for more value to be derived from IT. The current status of Boutique Hotels in Buffalo City was assessed through the use of questionnaires and interviews. The collected data was analyzed and resulted in the development of a model that can be used by Boutique Hotels in order to derive more value from IT and to maximize the use of IT.en_ZA
dc.identifier.urihttp://hdl.handle.net/20.500.11837/699
dc.language.isoenen_ZA
dc.publisherUniversity of Fort Hareen_ZA
dc.subjectInformation technology
dc.subjectHotels -- Finance
dc.subjectBoardinghouses -- Finance
dc.subjectBusiness enterprises -- South Africa -- Eastern Cape
dc.subjectSmall business -- South Africa -- Eastern Cape
dc.subjectSmall business -- Finance
dc.titleDeriving value from IT investments within boutique hotels: a Buffalo city case studyen_ZA
dc.typeThesisen_ZA

Files

Original bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Mathe. T M Comm IS 200126415.pdf
Size:
1.89 MB
Format:
Adobe Portable Document Format
Description:
Mathe. T M Comm IS 200126415

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description: