Small hospitality enterprises and the internet: an IT governance model for conducting business online

Simple item page
dc.contributor.advisorFlowerday, Stephenen
dc.contributor.authorNgoqo, Bukelwaen
dc.date.accessioned2026-08-20T07:22:58Z
dc.date.available2026-08-20T07:22:58Z
dc.date.issued2010en
dc.description.abstractThe Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.en
dc.format177 leaves; 30 cmen
dc.formatpdfen
dc.identifier.citationNgoqo, Bukelwa. 2010en
dc.identifier.othervital:11133en
dc.identifier.otherhttp://hdl.handle.net/10353/382en
dc.identifier.otherHospitality industry -- South Africaen
dc.identifier.otherTourism -- South Africaen
dc.identifier.otherOrganizational effectiveness -- South Africaen
dc.identifier.otherElectronic commerceen
dc.identifier.otherInterneten
dc.identifier.otherRisk managementen
dc.identifier.otherElectronic data processingen
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4954
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Management & Commerceen
dc.rightsUniversity of Fort Hareen
dc.subjectHospitality industry -- South Africaen
dc.subjectTourism -- South Africaen
dc.subjectOrganizational effectiveness -- South Africaen
dc.subjectElectronic commerceen
dc.subjectInterneten
dc.subjectRisk managementen
dc.subjectElectronic data processingen
dc.titleSmall hospitality enterprises and the internet: an IT governance model for conducting business onlineen
dc.title.alternativeSmall hospitality enterprises and the internet: an IT governance model for conducting business onlineen
dc.typeThesisen
dc.typeMastersen
dc.typeMCom (Information Systems)en

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
vital_11133+SOURCEPDF+SOURCEPDF.0.pdf
Size:
2.58 MB
Format:
Adobe Portable Document Format
Download

Collections

Theses and Dissertations