Police and community trust in an organisation in transition : the case of Mbare-Musika metropolitan province of Zimbabwe
| dc.contributor.author | Singende, Matildah | |
| dc.date.accessioned | 2026-10-01T14:08:02Z | |
| dc.date.available | 2026-10-01T14:08:02Z | |
| dc.date.issued | 2017 | |
| dc.description | PhD Thesis | |
| dc.description.abstract | The focus of this study was to explore the relationship between the police and the community in terms of trust considering that the Zimbabwe Republic Police is in transition. Underpinned by the Procedural Justice Theory and the Social Exchange Theory, the study used a mixed methods approach. The sample was stratified and purposefully drawn from the community and the police respectively. Focus groups were carried out with 30 police officers of the rank of sergeant and constable. The questionnaires were administered to 200 members of the Mbare-Musika community, who were stratified as touts, bus drivers, commuter omnibus drivers, vendors and residents who spent most of their time in the market and around the Mbare termini. Ten (10) interviews were carried out with key informants from the chosen strata. Qualitative data were analysed through thematic data analysis and quantitative data were analysed using the Statistical Package for Social Science (SPSS). The major findings were that the police and the community in Mbare have challenges in terms of trust in their relationship. Crime was found to be on the increase despite efforts made to reduce it. Corruption was found to be rampant in society and in the organisation too although the Mbare community legitimises the police as they cooperate with them comply with police orders and obey the law. The study recommends that the police be funded to allow them to boost their human and material resources. This in turn will help to improve and increase their training and education programmes in different areas including those that build, enhance and maintain trust. This will also allow the police to meet set standards and keep promises which were endorsed in the Client Service Charter. A model of enhancing trust was suggested. | |
| dc.identifier.citation | Singende,M.Police and community trust in an organisation in transition : the case of Mbare-Musika metropolitan province of Zimbabwe.Alice.University of Fort Hare. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11837/5243 | |
| dc.language.iso | en | |
| dc.publisher | University of Fort Hare | |
| dc.relation.ispartofseries | N/A | |
| dc.subject | Police | |
| dc.subject | Reconciliation | |
| dc.subject | Public opinion | |
| dc.title | Police and community trust in an organisation in transition : the case of Mbare-Musika metropolitan province of Zimbabwe | |
| dc.type | Thesis |