Critical Success Factors to Motivate Citizens to Participate in a Public Safety Smart City Project
| dc.contributor.advisor | Piderit, Roxanne | en |
| dc.contributor.author | Tuswa, Mbali | en |
| dc.date.accessioned | 2026-08-20T07:23:09Z | |
| dc.date.available | 2026-08-20T07:23:09Z | |
| dc.date.issued | 2020 | en |
| dc.description.abstract | Currently more people reside in urban areas than previously. The population shift from rural to urban results in increased problems with Public Safety. Public Safety initiatives were introduced to address such issues and help reduce the increasing number of urban problems. It is the citizen's responsibility to report the Public Safety issues they observe or experience for authorities to respond quickly in emergency situations, thus maintaining a safer living environment for all citizens. A Public Safety Smart City Project was introduced in the city of East London, South Africa to help improve Public Safety in the city. However, for this to be successful citizens need to contribute by reporting Public Safety issues and suspicious activities. This study is therefore focused on motivational factors to improve citizen participation in a Public Safety Smart City Project. The Design Science Methodology and a mixed method approach guided this research study. Keller’s (2010) Attention, Relevance, Confidence, Satisfaction (ARCS) Theory of Motivation provided the theoretical base for this study. A questionnaire was used to gather data on the motivational factors for participation in a Public Safety Smart City Project. Five Critical Success Factors were developed to motivate citizens to participate in a Public Safety Smart City Project. These Critical Success Factors are: Ensure user satisfaction by providing a toll-free number, Citizens should be able to participate due to their concerns of safety for others, Citizens should be given the opportunity to make a difference in their community, Public Safety initiatives must provide adequate response to citizens and Citizens should be given incentives after participating. The Critical Success Factors were refined and verified through two rounds of expert review. Five factors were identified in the findings as factors that contribute towards motivating citizens participate. These factors include User Satisfaction, Making a difference, Response from Public Safety initiatives, Concern of safety for others and Incentives. The factors were included on the Critical Success Factors | en |
| dc.format | 153 leaves | en |
| dc.format | en | |
| dc.identifier.citation | Tuswa, Mbali. 2020 | en |
| dc.identifier.other | vital:43004 | en |
| dc.identifier.other | http://hdl.handle.net/10353/18974 | en |
| dc.identifier.uri | http://hdl.handle.net/20.500.11837/4985 | |
| dc.language.iso | English | en |
| dc.publisher | University of Fort Hare | en |
| dc.publisher | Faculty of Management and Commerce | en |
| dc.rights | University of Fort Hare | en |
| dc.subject | Information technology -- Security measures City planning | en |
| dc.subject | Folk music -- Zimbabwe | en |
| dc.subject | Information technology -- Security measures | en |
| dc.subject | City planning | en |
| dc.title | Critical Success Factors to Motivate Citizens to Participate in a Public Safety Smart City Project | en |
| dc.type | Thesis | en |
| dc.type | Masters | en |
| dc.type | MCom (Information Systems) | en |
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