Capacity building as a means to enhance effective service delivery in the public service: A case of Vhembe District Municipality

Simple item page
dc.contributor.advisorThakhathi, D.R.
dc.contributor.authorMukwevho, Edzisani Amos
dc.date.accessioned2026-09-14T10:38:20Z
dc.date.available2026-09-14T10:38:20Z
dc.date.issued2015-09-09
dc.descriptionPhD Thesis
dc.description.abstractCapacity building is an important activity in all aspects of professional life. It is also important in all organizations, both private and public, regardless of size or complexity; since every organisation needs to have well-trained employees who are prepared to perform their job. In Vhembe District Municipality, many people enter the work force each year and need training to help them understand their specific roles within the municipality. However, the main challenge is that the majority of the municipality employees possess low-level work skills and knowledge which negatively affect service delivery significantly. This study was therefore investigated the mechanisms to be put in place to ensure that the capacity building objectives are achieved. The scientific mixed mode research design for data collection was adopted inĀ· this study. Consequently, the tool for data collection in the form of the structured questionnaire and interviews was carefully designed and developed considering their reliability and validity as well as research ethical issues. Noteworthy, the stratified simple random sampling procedure was employed with the acceptable sample size of the respondents was selected. The data was processed using the Statistical Package for Social Sciences (SPSS). The frequencies and cross-tabulations analyses were computed to determine percentage trend on responses of the respondents in each question. The chi-square analysis to determine the association at 95% confidence level (P > 0, 05) between position and HRD work conducted was computed.
dc.identifier.citationMukwevho,E.A.Capacity building as a means to enhance effective service delivery in the public service: A case of Vhembe District Municipality.Alice.University of Fort Hare.
dc.identifier.urihttp://hdl.handle.net/20.500.11837/5115
dc.language.isoen
dc.publisherUniversity of Fort Hare
dc.relation.ispartofseriesN/A
dc.subjectLocal government -- South Africa
dc.subjectMunicipal government -- South Africa
dc.subjectPublic administration -- South Africa
dc.subjectCivil Service -- South Africa
dc.subjectPersonnel management -- South Africa
dc.titleCapacity building as a means to enhance effective service delivery in the public service: A case of Vhembe District Municipality
person.identifier.orcid0009-0003-5878-4717

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
PhD_Mukwevho_EA_Development Studies_20150907.pdf
Size:
5.65 MB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Theses and Dissertations