Teacher's and principal's perceptions of the integrated quality management system (IQMS) in three Butterworth District schools

Simple item page
dc.contributor.advisorAdendorff, Men
dc.contributor.authorNtshewula, Nombuleloen
dc.date.accessioned2026-08-14T01:44:42Z
dc.date.available2026-08-14T01:44:42Z
dc.date.issued2012en
dc.description.abstractThe researcher’s interest in this study is in teachers’ perceptions and principals of the Integrated Quality Management System (IQMS). This study examines teachers’ understandings of this quality management and performance appraisal system, how teachers perceive the instrument used to manage and monitor their performance and the performance of their schools, and what lessons may be learnt regarding the implementation process of the IQMS. The investigation was carried out in three Butterworth District schools in the Eastern Cape. The researcher made use of qualitative methodology to obtain data from a sample of 3 principals, 9 teachers and 1 district official. Data were collected from these respondents by means of in-depth, semi-structured interviews and through document analysis. The study found that some of the teachers and principals felt that they did not understand the IQMS, and they complained that the system is fraught with many obstacles that need to be addressed in order to promote the effectiveness of teaching and learning. The participants also spoke of multiple factors that contribute negatively to this phenomenon, which include the fact that the teachers’ workload is increased by the IQMS, time constraints, inadequate training, vague and unfamiliar language, the financial incentive that is attached to the instrument, and the many structures in the implementation process. In addition, the system seems to encourage a bureaucratic style of management. Teachers and principals also suggested ways in which the IQMS could be structured by the Department of Education for greater efficiency in education.en
dc.format127 leaves; 30 cmen
dc.formatpdfen
dc.identifier.citationNtshewula, Nombulelo. 2012en
dc.identifier.othervital:16197en
dc.identifier.otherhttp://hdl.handle.net/10353/d1007301en
dc.identifier.otherTotal quality managementen
dc.identifier.otherQuality assurance -- South Africa -- Eastern Capeen
dc.identifier.otherTeachers -- Training -- South Africa -- Eastern Capeen
dc.identifier.otherEmployees -- Rating of -- South Africa -- Eastern Capeen
dc.identifier.otherSchool principals -- South Africa -- Eastern Capeen
dc.identifier.otherEducational evaluation -- South Africa -- Eastern Capeen
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4730
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Educationen
dc.rightsUniversity of Fort Hareen
dc.subjectTotal quality managementen
dc.subjectQuality assurance -- South Africa -- Eastern Capeen
dc.subjectTeachers -- Training -- South Africa -- Eastern Capeen
dc.subjectEmployees -- Rating of -- South Africa -- Eastern Capeen
dc.subjectSchool principals -- South Africa -- Eastern Capeen
dc.subjectEducational evaluation -- South Africa -- Eastern Capeen
dc.titleTeacher's and principal's perceptions of the integrated quality management system (IQMS) in three Butterworth District schoolsen
dc.title.alternativeTeacher's and principal's perceptions of the integrated quality management system (IQMS) in three Butterworth District schoolsen
dc.typeThesisen
dc.typeMastersen
dc.typeM Eden

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
vital_16197+SOURCEPDF+SOURCEPDF.0.pdf
Size:
749.02 KB
Format:
Adobe Portable Document Format
Download

Collections

Theses and Dissertations