Assessment of student satisfaction on institutional factors influencing student retention in one comprehensive university in the Eastern Cape Province of South Africa
| dc.contributor.advisor | Maphosa, Cosmas | en |
| dc.contributor.advisor | Creator e.g. Surname, Name (no title or punctuation) | en |
| dc.contributor.author | Stofile, Regina N | en |
| dc.date.accessioned | 2026-08-19T01:25:59Z | |
| dc.date.available | 2026-08-19T01:25:59Z | |
| dc.date.issued | 2017 | en |
| dc.description.abstract | In all higher education institutions across the world, the student retention and success is an issue of concern and a pressing one. Students invest heavily in their higher education, while institutions in turn, lose a considerable sum of money for each student that drops out due to dissatisfaction with institutional services. The purpose of this quantitative methods research study, employing a survey design, was to assess student satisfaction with institutional factors that influence student satisfaction in higher education. The research questions focused on student satisfaction factors namely; academic advising, academic support, teaching approaches, assessment techniques, learning facilities, student funding services, student accommodation and administrative services. The study used structured questionnaire, with Likert scale type of question items, to collect data from the respondents These were hand delivered to 650 students in four campuses of the selected university. SPSS was used for data analysis. Major findings revealed that the selected institutional factors significantly impacted on student satisfaction, and their decisions to stay within the institution. Based on the results of the study, a framework to assist the institution ensure that student are receiving the services that they need from the institution as early as possible, was proposed. The study provided therefore the useful data for institutions to use in their quality enhancement activities. The result of the study can be incorporated into enrolment management planning and the intervention strategies, to improve the success of students at the selected institution in Eastern Cape. | en |
| dc.format | 286 leaves | en |
| dc.format | en | |
| dc.identifier.citation | Stofile, Regina N. 2017 | en |
| dc.identifier.other | vital:34353 | en |
| dc.identifier.other | http://hdl.handle.net/10353/9450 | en |
| dc.identifier.uri | http://hdl.handle.net/20.500.11837/4913 | |
| dc.language.iso | English | en |
| dc.publisher | University of Fort Hare | en |
| dc.publisher | Faculty of Education | en |
| dc.rights | University of Fort Hare | en |
| dc.subject | Education, Higher -- South Africa College dropouts Dropouts -- South Africa -- Eastern Cape | en |
| dc.subject | LCSH | en |
| dc.subject | Education, Higher -- South Africa | en |
| dc.subject | College dropouts | en |
| dc.subject | Dropouts -- South Africa -- Eastern Cape | en |
| dc.title | Assessment of student satisfaction on institutional factors influencing student retention in one comprehensive university in the Eastern Cape Province of South Africa | en |
| dc.title.alternative | Assessment of student satisfaction on institutional factors influencing student retention in one comprehensive university in the Eastern Cape Province of South Africa | en |
| dc.type | Thesis | en |
| dc.type | Doctoral | en |
| dc.type | PhD | en |