Browsing by Author "Tyebile, Sandiso"

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    An evolution of the impact of communication on service delivery and customer satisfaction in selected municipalities, Eastern Cape, South Africa.
    (University of Fort Hare, 2015) Tyebile, Sandiso
    Local government has a legal obligation and a political responsibility to ensure regular and effective communication with the community. The Constitution of the Republic of South Africa Act 1996 and other statutory enactments all impose an obligation on local government communicators and require high levels of transparency, accountability, openness, participatory democracy and direct communication with the communities to improve service delivery and the lives of all. However, this study was to assess the impact of communication on service delivery and customer satisfaction in the selected municipalities in Eastern Cape Province of South Africa. The research involved the collection of qualitative and quantitative data through simple random and convenience samplings.