Browsing by Author "Bam, Vuselwa Veronica"
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Item A Study of the Level of Consumer Satisfaction at the Greyhound Passenger Service Division in Durban(University of Fort Hare, 2002-02) Bam, Vuselwa VeronicaThe study was undertaken to explore the concept of customer satisfaction in passenger transport in South Africa. The focus was public transportation, and efforts were made to find an institution that could cover opinions of many passengers regarding their expectations about public transport. The decision was made that buses be explored.