Critical success factors for user acceptance of telemedicine in South Africa

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dc.contributor.advisorFlowerday, Stephenen
dc.contributor.authorCilliers, Liezelen
dc.date.accessioned2026-08-13T00:07:21Z
dc.date.available2026-08-13T00:07:21Z
dc.date.issued2010en
dc.description.abstractThe World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.en
dc.format161 leaves; 30 cmen
dc.formatpdfen
dc.identifier.citationCilliers, Liezel. 2010en
dc.identifier.othervital:11126en
dc.identifier.otherhttp://hdl.handle.net/10353/384en
dc.identifier.otherTelecommunication in medicineen
dc.identifier.otherMedical telematicsen
dc.identifier.urihttp://hdl.handle.net/20.500.11837/4598
dc.language.isoEnglishen
dc.publisherUniversity of Fort Hareen
dc.publisherFaculty of Management & Commerceen
dc.rightsUniversity of fort Hareen
dc.subjectTelecommunication in medicineen
dc.subjectMedical telematicsen
dc.titleCritical success factors for user acceptance of telemedicine in South Africaen
dc.title.alternativeCritical success factors for user acceptance of telemedicine in South Africaen
dc.typeThesisen
dc.typeMastersen
dc.typeMCom (Information Systems)en

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