Flowerday, StephenNgqubekile, Nolufefe2026-08-202026-08-202010Ngqubekile, Nolufefe. 2010vital:66326http://hdl.handle.net/10353/27176http://hdl.handle.net/20.500.11837/5001This study seeks to address the adoption of Integrated Tertiary Software (ITS), ease of use of ITS and continuous usage in Human Resources Departments. The focus of this research project is User Acceptance and Continued Use of ITS within the HR Department - the case of Fort Hare University. The University is a multi - campus operation and the use of paper systems is extremely difficult. The University made a decision to invest in ITS with the objective of improving effectiveness and efficiency of services. The nature of the problem is that ITS is partially used and it is necessary to further explore the specific influence of technological and environmental factors that may change the user’s acceptance and use of this IT System. The nature of this study is Qualitative and follows an Interpretive Approach. The Research Instrument used is an in-depth questionnaire distributed and responded to by all HR Professionals at the UFH. Recommendations based on findings will be used to design the Critical Success Factors (CSFs) for the Adoption of IT Systems by HR Professionals in order to enhance efficacy at the University of Fort Hare. The CSFs can be generalized to other settings and were identified for the UFH HR Department to include.,Thesis (MCom) -- Faculty of Management and Commerce , 2010computeronline resourceapplication/pdf1 online resource (xviii, 198 leaves)pdfEnglishUniversity of Fort HareAll Rights ReservedOpen AccessManagement information systemsPersonnel managementPublic administrationGrahamstown (South Africa)Eastern Cape (South Africa)South AfricaHistoryMaster's theses