An evaluation of the role of trade unions in promoting good governance and service delivery in selected municipalities within Ukhahlamba district in the Eastern Cape (2000-2005)

Abstract

The main objective of the research was to evaluate the role of trade unions in promoting good governance and service delivery in selected municipalities within Ukhahlamba District in the Eastern Cape. Government has a responsibility of rendering services to all citizens as stipulated in the Public Service Regulations. Trade unions are the stakeholders whose members are directly active in rendering these services. However, the quality of services rendered and the adherence to good governance are dependent on the role these trade unions play. This research focussed on the level of commitment of trade unions to promote good governance and service delivery. It examined how and when trade unions discipline their members and how they struck the balance between the right to strike and the right of citizens to receive basic services. The extent to which members view the importance of knowledge of local government law, municipal byelaws and policies, ensuring prompt response to customer needs, commitment of members to protect council property and attendance of public consultation meetings give a litmus test of the commitment of trade unions in ensuring that municipalities deliver good quality services. In order to accomplish the objectives of the study, a literature review as well as the empirical research was undertaken. In empirical research, one on one interview, focus group interviews and questionnaires were used. The researcher used a sample of 60 respondents for proportional representation and efficiency. These included trade union members and shop stewards from the five municipalities of Ukhahlamba District. Descriptive statistical methods were used to analyse data collected to measure the response to the research question. The research revealed that Trade Unions seemed not to be committed to good governance and service delivery in these municipalities. Generally, there seems to be a lack of understanding of the Constitutional mandate of municipalities among trade union members. The findings attest to the recommendations that there is a need for further research of the role of trade unions in both public and private service.